Dear Experts, My name is Jeff and I recently just started a sales job with a good company based in Dallas. The people there are great and the company is really loyal with its employees. The problem is, I am a marketing/creative/writing guy and don't really enjoy inside sales at all. I feel drained after every day and off of my career path. I basically interviewed for this job, knowing I already did not like sales from previous job experience, but to just get a job so I could have money and to see if I could get the job for the heck of it. Well, I got it and have been working there for a month and a half. The other people there are great, and they mostly seem to like sales and enjoy it. I feel like I am just faking it just for the paycheck and am more of an extroverted introvert who likes marketing, writing, creating, and strategizing. I have an interview this Saturday with someone who I have good relations with for the past couple years who owns their own rapidly growing marketing firm. My question is, if I do get a job at this marketing company, is it rude for me to quit my other job so soon. They have an employee at will rule where you can just quit without two week notice, but how would you recommend handling this situation so as to not leave ill will between my current boss, (who happens to be in the same workout class as my mother) and myself. I wouldn't mind coming back to my current company in a different role in the future. This is getting kinda long so I apologize, but basically does it look bad to quit a job so soon if you get hired for something you really would like to do after only a month and a half? Here is how our CAREEREALISM-Approved Experts answered this question on Twitter:Q#402 It's not rude to leave, just explain the situation and don't burn your bridged. And give two weeks notice... (@gradversity) Q#402 We all make career choices that don't work. Better to leave now before they invest too much in you. (@jtodonnell) Q#402 If you have another job opportunity, explain situation to current employers & be accommodating to them. (@keppie_careers) Q#402 Lesson learned: don't take job for "heck of it" if you know it's not for you. (@keppie_careers) Q#402 Leaving co after brief tenure certainly isn't right for them. They now have to rehire; retrain. (@teenarose) Q#402 They likely won't b happy, but u can't control that. Figuring it out early may help u save face. Go w/ your gut. (@lauralabovich) Q#402 Need to be true to yourself. If you decide to leave give notice & explain your heart is in something else. Be professional about it. (@DebraWheatman) Q#402 Yes, it looks bad. But it's better than faking/hating what you do. Tell them the truth (not a good fit). (@beneubanks) Q#402 Give 2 weeks notice, explain u love co yet now see sales not right 4 u, better 2 leave b4 disappoint boss. (@juliaerickson) Q#402 Better leave than stay uninspired/underperforming. Say you realize is not the job 4 you. Just don't make it a habit. (@CareerBranches) Q#402 While I strongly recommend you give 2 weeks notice, don't feel guilty about leaving a job. It's your career! (@heatherhuhman) Our Twitter Advice Project (T.A.P.) is no longer an active campaign. To find an answer to the above question, please use the "Search" box in the right-hand column of this website.
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COTS Applications For Actionable Reporting
Most COTS (commercial-off-the-shelf) applications will have standard/canned reports. These are the “common” reports used by customers. If you’re implementing a new system and there are many standard reports, start with 10 top reports so you don’t overwhelm the end users. If you’re not sure what these are, ask the vendor to recommend them (especially if you’re changing your process and following the vendor’s best practice). Then the end users can utilize other standard reports as they get more comfortable and familiar with the application.
For example, if you just purchased a new phone system for the call center, find the reports that detail measurements such as the number of calls, dropped calls, wait time, peak times, etc.
Identify and define key performance indicators (KPIs), which are measurable values to analyze for better decision making. KPIs may be related to a specific function, line of business, or group of individuals. You can take a group of KPIs and create a dashboard. For example, some KPIs related to the help desk are:
- Tickets by status (e.g., open, on hold, completed, canceled)
- Tickets assigned by technician
- Average resolution time
- Rate of first-time resolutions
- Customer satisfaction
Once you’re comfortably leveraging the standard reports, you may want to ask the vendor (or your team’s developer/programmer) to customize standard reports or create custom reports with additional specific information you’re looking for. This may involve combining data from multiple tables within the application.
Two typical ways to serve these reports: 1) “push” reports to the end users on a scheduled frequency such as via email daily; or 2) have the end user “pull” reports which gives them the ability to access the reports as needed.
But reporting isn’t limited to COTS applications. You can create remarkable reports using Excel such as PivotTables, Pivot Charts, or Slicers.
Other Tips & Tools For Actionable Reporting
Another phenomenal visualization tool that is part of Office 365 is Power BI. It’s part of the Microsoft family (similar to Excel) so it’s straightforward to use. You can create a dashboard visualizing year-over-year comparisons, market segmentations, drill downs, etc.
If you’re new to Power BI, you can download the free desktop version (which admittedly does have limitations). If you find that Power BI does meet your basic reporting needs and you want more, then you can upgrade to the Pro license.
If you have enormous amounts of data, you may want to consider creating a data lake (raw data) or data warehouse (structured data). You can pull in data from multiple disparate systems into one central repository. There are ETL (extract transform load) tools to load the data into the data warehouse. You can cube the data so that the end users can roll up, drill down, and slice the data, do “what if” scenarios, etc.
TIP: If you allow end users to create their own reports, it’s critical that they understand the various data fields. Are you able to give them some type of data dictionary, or are they able to certify the results? It would be disastrous if they selected the wrong date or revenue field which produced incorrect results and sent the report to the board of directors.
Other reporting considerations:
1. Have a separate reporting database so that you don’t affect the production database. You don’t want an end user to kick off a complex query inadvertently causing production response to come to a crawl or even freeze.
- If you do set up a reporting database you need to decide how frequently the data will be updated—real time, once in the evening, etc.
2. Data needs to be secured appropriately (security). Who should have access to specific data fields should be determined by the data owner. For example, only a small handful of people should be able to access salary/payroll information.
3. Data should be classified such as public, internal, confidential, or restricted. Access should be controlled as appropriate.
4. Create a customer portal (extranet) to empower your customers (also partners and vendors) so that they can pull their own reports and information.
There is a quote by Lois Horowitz: “Not having the information you need when you need it leaves you wanting. Not knowing where to look for that information leaves you powerless. In a society where information is king, none of us can afford that.”
For more information on actionable reporting, follow me on LinkedIn!
A great way to overcome the anxiety interviews produce is to begin feeling good about the process. Need help getting there? Here are five ways to build confidence for a job interview.
Conduct Research
BigstockOne great way to build your confidence going into the interview is by conducting plenty of research on the company and the position that you're going after. A common question interviewers ask is, "Do you know anything about our company?" Most times, candidates give vague answers, or—in a worst-case scenario—answer, "No."
If you're able to share the company's background information and showcase knowledge of its future goals for the position in question, you'll have an opportunity to impress the interviewer.
Review Common Interview Questions And Practice Them
BigstockBy understanding how to answer common interview questions, particularly behavioral interview questions, you'll build a lot of confidence going into the job interview.
Another great way to build confidence for a job interview is to practice before the big day. You can do this by answering questions in front of a mirror to read your own facial expressions and body language, or you could have a friend help you with a mock interview.
It's also great to find a professional outfit you feel comfortable wearing. Feeling good in your clothes and knowing you've fully prepared can work wonders for boosting your confidence before a job interview.
Make Sure You Have No Skeletons
Bigstock
An important step in preparing for your interview is being able to recall your own career history and discuss prospective goals with the company and in your professional life as a whole. But, as you look back over your career, be sure to research yourself online to ensure there are no skeletons on the internet that could be brought up in your interview.
Remember, companies conduct background checks often via search engines, so it's up to you to ensure your social media profiles are professional and/or private.
It's normal to feel some anxiety before a job interview, but you can take steps to minimize those nerves. We hope these tips help you build confidence for your next job interview and shine in the hiring process!
Need more help building confidence for a job interview?
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This article was originally published at an earlier date.
