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Liam Anderson

Hello. I'm Liam. I have spent the last 15 years in the contact center industry technology space. I help customers use this technology to achieve and sustain business success. I currently work with customers and technology partners on 4 continents providing sales demonstrations, developing business cases for partners and sales teams and delivering consultancy and user training. In the past I was a contact center training and quality manager to more than 2000 agents. When I'm not jumping on planes or pounding keyboards for a living, my interests include travel, food, history, languages and technology. I believe life should be an adventure, because happiness doesn’t come from arriving at your destination, it comes from enjoying the journey.
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    Community

    Why Contact Centers Are A Good Way To Start Your Career

    Liam Anderson
    December 13, 2024
    People working at a call center
    Popular

    Why Not Handle A Job Interview Like A Sales Conversation?

    Liam Anderson
    April 05, 2023
    Woman treats a job interview like a sales conversation
    Support Services

    Everything You Wanted To Know About KPIs (But Were Afraid To Ask)

    Liam Anderson
    April 04, 2023
    Manager looks at KPI dashboard while on a video call with his coworkers
    Community

    There’s More To Life Than PowerPoint!

    Liam Anderson
    February 08, 2023
    PowerPoint on phone
    Community

    Reading People’s Emotions: A Beginner’s Guide

    Liam Anderson
    January 02, 2023
    Happy woman smiles while talking to her coworker
    Community

    CSAT vs. Sentiment Analysis: Which Is Better?

    Liam Anderson
    November 30, 2022
    Woman in call center talks to a customer on the phone