how to make help desk more efficient

How To Improve The Efficiency Of Your Help Desk

Does your help desk support team feel like it’s “Groundhog Day” and they’re answering the same questions over and over again? Yes, that’s what they do, but is there a way to make this process more efficient? What if we enable the end user to be more self-sufficient which will make them more efficient? This will also reduce the number of “basic” tickets so the help desk team can focus on the “complex” tickets and do more proactive tasks.

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