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A good friend reached out to me regarding a problem he was having at work. Let's call him Bill. Bill was part of a project team that was working on a hot new service his company wanted to create for their existing customers. He was chosen to be on the team because he manages the billing for the company. So, the project leader thought it might be good to have someone from accounting on the team as a way to make sure that whatever they came up with, the department knew what and why they charged for the service the way they did. Sounded like a great reason and a smart project leader to me, but then Bill explained the problem...

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