risk management success

Business people discuss risk management during a work meeting
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I spoke to a senior business leader who talked about how the thoughts of navigating the risks associated with some of the business processes he currently manages keep him awake. He leads the segment of his company that coordinates customers' activities, mobile transactions, and e-commerce payments. Some of the reasons why he was worried were:

  • Possibility of a hacker compromising customer data for spam or identity theft
  • The fear that a customer data breach will result in a reputational damage
  • Concern that someone might use a stolen card to make an online purchase
  • Thoughts of an employee mistakenly sending confidential data to a wrong email
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