This is probably the least favorite part of any recruiter’s job. Nobody likes to deliver bad news. Disappointing someone who took the time to go through your hiring process isn’t fun. And yet, how we choose to let a candidate down says a lot about our recruiter brand. Notice I said “choose.” That’s because you really do need to be intentional about how you contact and share this news with a candidate. They will always remember how you made them feel. Your treatment of this situation will determine what they think about the company going forward. That's why it's essential that you tell candidates they didn't get the job in the right way.
Ever feel like the hiring managers at your company don’t respect what you do? Are you finding it hard to get candidates through your process because hiring managers aren’t making hiring a priority? Do your hiring managers act like you have a “candidate tree” in the backyard you can just pick from as needed? You are not alone. Recruiters often fail to get the trust and respect they need from the hiring managers they serve. In fact, many hiring managers don’t understand or appreciate what it takes to find top talent to fill their positions.
Consider this: do your hiring managers ever do or say the following?
- They think rescheduling interviews is easy to do.
- They never get back to you with feedback about a candidate.
- They expect you to give them 15-20 qualified candidates for every position.
- When you ask them which candidates they want you to phone screen, they say “all of them.”
- They think finding a replacement is as easy as posting a job on the internet.
- They believe candidates should be grateful for the opportunity to interview with them.
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One of the most common recruiting practices today is to seek out a candidate’s salary history. By asking a candidate what they made at each of their previous jobs, employers are able to offer a salary that is in alignment with what the candidate previously made. Hiring managers like this practice because they believe it helps them avoid overpaying. However, states like Massachusetts are now passing laws prohibiting companies from asking the salary history question.