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If you are already on the path to becoming a retail manager or are simply considering it, here are some important and interesting things to consider before embarking upon a retail management career.

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It's not easy to transition into another industry, but the process isn't complicated. If you're wondering how to change jobs with little to no experience, then read on. Related: 8 Steps To Changing Jobs With A Current Employer When you're applying for a job in a new industry, putting information from another job that is unrelated is going to raise a red flag for any potential employer. They're going to ask why you were in the other job for so long instead of switching to this industry earlier. If you're younger, it's easier to pull off, but the question may still come up. With that thought in mind, there's not always a way to craft your resume that will get you hired for the job you want. You can still convince them to hire you, but it won't be solely because of your resume. You have to strategize on a higher level. Make sure the resume isn't the main focus of your pitch, especially online. People should come across other stories and documents about you first to give you the best shot at getting the job or being seriously considered. If they see your resume first, they'll probably disqualify you pretty quickly. They don't know your personality or aptitude, which are the qualifications you can utilize regardless of your level of experience. (On your resume, lead with your degree if it's relevant and the experience you have, including anything that could be related to your new field. It may not be your top priority in this situation, but neglecting it would also be a poor choice.) Leverage the relevant skills you have to meet people and tell a great story about your past. If you frame your experience in terms of what the employer wants, it will be much easier to prove you're a fit for the job (and the company in general). The example in the video above is a bartender trying to become a marketer. Customer service can be an important element of both of those roles, depending on the exact responsibilities. In terms of your starting position, you'll begin at least one step lower than where you would have been if you were working in the industry all along, but if the potential employer knows you're okay with that, it shouldn't be an issue. There are so many people that think certain jobs or tasks are beneath them, and that can quickly turn employers off. Stressing that you understand and are open to those possibilities will make it easier on the hiring manager to choose you. Showing your personality really can't happen in a resume or cover letter, which is why it's so important to find ways to meet people at the company. Lead with your story, not your resume. Meet people at the company at the level you're applying for and above too. If you can exhibit your personality and aptitude through those channels, you just may land the job.

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One of the most common complaints for customers (who are evaluating the customer service they receive from a company) is a lack of understanding caused when calls are redirected to an offshore call center. Customers have admitted to choosing the services of a company based largely on where their customer call centers are based. This applies to industries from telecommunications, to banking, mail order shopping, and home energy; customers across the board agree that a call center based in their home country counts in favor when they’re choosing a company.

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If you're in the business of customer service, it's very likely you will deal with an angry customer at some point (or even on a daily basis). If you deal with upset customers more often than not, it would be wise to develop some thick skin, but for some it’s easier said than done. Sometimes, a customer will entice you to fight back by being rude or even hostile, which can be hard to handle. With that in mind, how do you deal with angry customers? Please take our poll and tell us how to deal with an angry customer your way in the comment section! [poll id="124"] Photo Credit: Shutterstock

Success Tweet: Persistent people keep going; especially in the face of difficulties. Keep at it and you will accomplish your goals. John Miller is a friend of mine. He is also the author of a great little book called, QBQ! The Question Behind the Question. John says all too often we ask the wrong questions when we run into problems. These questions focus on other people. They seek to find who to blame for our troubles and difficulties. John suggests you (and I) should ask the question behind the question – the question that empowers us and helps us take charge of our life and career success. John is on to something here. His question behind the question concept is great career advice. QBQs, as John calls them help us become persistent and keep going in the face of difficulties. At the end of the book, John provides "a great list of lousy questions," along with a QBQ that he suggests will help you find career success. Check them out... Lousy Customer Service Questions
  • When will shipping start getting orders out on time?
  • Why do our customers expect so much of us?
  • When don’t customers follow the instructions?
Customer Service QBQ
  • How can I best serve our customers?
Lousy Sales Questions
  • Why are our prices so high?
  • When will our products become more competitive?
  • Why won’t customers call me back?
  • When will marketing give us better sales aids?
  • Why can’t manufacturing make what we sell?
Sales QBQs
  • What can I do today to become a more effective sales person?
  • How can I add value for my customers?
Lousy Marketing Questions
  • When will salespeople deliver our programs?
  • Why won’t salespeople take the time to learn our new products?
Marketing QBQs
  • What can I do to understand sales rep’s issues and concerns?
  • How can I learn more about what our customers want and need?
Lousy Manufacturing Questions
  • Why can’t salespeople stay within our capabilities?
  • When will they learn to sell according to our specifications?
Manufacturing QBQ
  • How can I better understand the challenges our salespeople face?
Lousy Individual Contributor Questions
  • Why do we have to go through all this change?
  • When will I get the training I need?
  • Why don’t I get paid more?
  • Who is going to clarify my role and responsibilities?
  • When is management going to get their act together?
  • Who will set our vision?
Individual Contributor QBQs
  • What can I do to be more productive?
  • How can I adapt to our changing environment?
  • What can I do to develop myself?
Lousy Management and Leadership Questions
  • Why doesn’t the younger generation want to work hard?
  • When am I going to find god people?
  • Why aren’t my people motivated?
  • Who made that mistake?
  • Why don’t people come in on time?
  • Who dropped the ball?
  • When are they going to catch the vision?
  • Who will care as much as I do?
  • When will the market turn around?
  • Who do I have to do everything myself?
Management and Leadership QBQs
  • How can I be a more effective coach?
  • What can I do to better understand each person on my team?
  • How can I be a better leader?
  • What can I do to show I care?
  • How can I communicate better?
  • How can I do a better job of delegating?
The common sense career success coach point here is simple. Successful people are persistent. They follow the career advice in Tweet 35 in Success Tweets, “Persistent people keep going; especially in the face of difficulties. Keep at it and you will accomplish your goals.” Successful people don’t search for blame. They ask what my friend John Miller calls “the question behind the question,” or a QBQ. They search for what they can do to overcome the problems and difficulties that are getting in the way of their career success. Questions behind the question focus on what you can do to solve problems and handle difficulties. They begin with the words "how" and "what." They contain the word "I;" and they focus on action. Here is my best career success coach QBQ: "What can I do to create my own success?" Ask and answer this question and you’ll be well on your way to the life and career success you want and deserve.

I'm Launching a New Book

I just wrote a new book called, Climbing the Corporate Ladder. This book contains my best, most up-to-date thoughts on creating your success inside a corporation. The ideas in Climbing the Corporate Ladder are a result of my 35+ years experience working for, and consulting to, many of the best known companies in the world. I really enjoy working with the team at CAREEREALISM so I created a special offer for my audience. Please check it out via the green button below! Persistent career success man image from Shutterstock