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There's no doubt that things have shifted dramatically as a result of the COVID-19 pandemic. Now, leaders are asking themselves hard questions.

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The business case has been made numerous times, and from different angles, that diversity, inclusion, and belonging can improve your organization's metrics in profitability, sales revenue, productivity, and engagement. So, how do you get there?

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Like so many leaders in organizations, I face leadership dilemmas every day. What comes first in this crisis—preservation of life or economics? It's like the proverbial chicken and the egg story.

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There is always debate about the nature of economic recovery and the shape of the growth path. What is already very clear is that there is little chance of returning to the way we were and there are many reasons for that. This means that all organisations will need to become new companies and rethink how they act.

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We have all been managing disruptive lives since COVID-19 came into the world. The data supports what everyone feels: the Consumer Confidence Index recorded an astounding drop of 31.9 points in April. Do you have a plan in place for your (potentially full-time) virtual salesforce? Are your current salespeople equipped with the skills to adapt to a post-COVID-19 world?

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