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Dear Experts, Whenever I contact an organization to ask who I should direct my cover letters and resumes to, I'm always told my resume will be going to multiple people and that I shouldn't bother directing my cover letter to anyone in particular. Try as might to get a direct answer, I'm always left in the dark. I've done my LinkedIn research and have names of direct reports and potential bosses, but I'm hesitant to include any individual names without a confirmation from the company (especially when a hiring manager isn't included in the mix). What should I do? Our Twitter Advice Project (T.A.P.) is no longer an active campaign. To find an answer to the above question, please use the "Search" box in the right-hand column of this website.

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I have seen business roles defined in ways that confuse many individuals because of the close connections to other positions. These may be the same roles that you have questioned during your professional career.

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