You're not expected to get along with everyone; however, having to deal with difficult people in the workplace can be extremely draining. You spend the majority of your time with your colleagues, and having poor relationships with them can result in decreased motivation and job satisfaction, as well as poor work performance.


In many workplaces, the most difficult task is to get along with the boss or co-workers. Many people are not taught the skills to both understand others, and to shift their behavior to get along more effectively.

This webinar is based upon the five secrets to human behavior found in Beverly Flaxington's international bestselling book, Understanding Other People: The Five Secrets to Human Behavior. The webinar will include practical and usable tips to shift your work relationships to success.

Here are her websites and telephone number: 1-508-359-8216

www.the-collaborative.com www.thehumanbehaviorcoach.com
Get Some Leverage
Sign up for The Work It Daily Newsletter
Follow
Quality management concept
Bigstock

“Do more with less.”

This seems to be top management’s mantra these days. Contact centers’ performance is intensively measured, often down to the second, with KPI data such as average handling time (AHT) or first contact resolution (FCR).

With so much data available, the pressure is on to shave seconds off of call lengths and solve more problems the first time around.

Read moreShow less
Business executive deals with recession, economic downturn, losing money
Image from Bigstock

For the first two quarters of 2022, we have seen the market contract. This is considered a sign of a recession. To shine some light on what this means for you, we asked our leading executives how their industry reacts to a shifting economy.

Read moreShow less
Featured