There's more to an interview than just answering questions. In fact, often the answers you give are less important than the inferences that an interviewer makes from them. If you understand this, you can demonstrate that you have the strong communications skills that so many people claim, but far fewer actually possess. A good interviewer is trained to get to know a candidate's personality, temperament, self-confidence, overall maturity, and more. These are qualities that can't be ascertained directly, but make a key difference in hiring decisions. In my latest article, which appears in U.S. News & World Report, I explain the questions behind the questions you are likely to be asked in an interview, and reveal what interviewers are really evaluating. READ THE FULL ARTICLE ►Decode interview questions image via Shutterstock
Besides payroll, one of your organization’s largest spends is probably on technology. You spent thousands of dollars to implement your new ERP system. Years later you’re still using the same version with manual compliance-related workarounds. The ERP system needs to be kept current. What do you do?
As the business continued to grow, you struggled to make the ERP system work for you. There was no written documentation for the end-users, and you created manual workarounds. Training was done verbally so end-users weren’t trained consistently, and they ended up having a lot of dirty data. In the end, the business was expending extraordinary time and effort muscling to use the ERP system, and only getting a small fraction of value.
How did this situation happen? Individuals thought the small IT group should be responsible for all technology including the ERP system. So, the business wasn’t involved as much as it should have been.
ERP stands for enterprise resource planning—the entire enterprise should be involved including finance, information security, internal audit, regulatory compliance, and legal.
ERP System Responsibilities For Each Department
Although the ERP is a system (with a significant investment), the sole responsibility cannot be put on IT. Instead, the business needs to take the lead and own the system. The ERP consists of multiple modules and those “owner” departments have a vested interest to keep the system current and to maximize using the features and functionality.
IT is responsible for understanding how the system is intended to be used.
The business is responsible for deciding what to use.
One way to break out the responsibilities is as follows:
Departments “own” their respective modules (e.g. finance, human resources, operations), which includes the internal control system
If there isn’t a separate training department, then this responsibility reverts to the business.
In the end, the business has the most to gain (or lose) by utilizing the ERP to align with the business needs and growth. Similar to the idiom it takes a village, the entire enterprise should be involved to keep the ERP and other major systems current and maximize their use.
For more information on system ownership, follow me on LinkedIn!
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Did your PTO request get denied? Due to restructurings, layoffs, and crunches, companies are now buckling down on employees and their PTO. Here's my concern...
Quitting isn't going to help your situation.
If you quit because your PTO request was denied, that will, in fact, hurt your chances of getting hired. And if the economy tanks, there will be fewer jobs, and then it's going to be a lot harder to get a reference or explain why you quit.
What You Should Do If Your PTO Request Is Denied
@j.t.odonnell when your PTO request gets denied... @workitdaily @j.t.odonnell #joblife#worklife#pto#careeradvice#careerhacks#careertiktok#edutok#learnontiktok♬ original sound - J.T. O'Donnell
When your PTO request is denied, you want to ask why.
- Why is this happening?
- What can I do to make this timeslot work?
- What would I have to do before or after?
- How can I get to the point where this could be approved?
Maybe your employer can't approve the entire time off that you're requesting, but they could approve part of it. Or maybe your boss is just worried about some coverage, but you could assist in getting that coverage. The goal is to try to work with them on that.
But if you don't get your requested PTO, I'd be really careful about taking that time off anyways or quitting, because it could hurt you and your career.
Need help navigating other workplace issues?
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