Ever wonder why people don't respond to your emails or why others might appear testy in their responses? If people often ignore your missives, you may need to examine the way you are communicating via email — perhaps the most important communication tool in business today.
Certainly, you've heard the disaster stories — the trouble that comes back to bite people who, in a snit, have committed words to email they would probably never speak aloud. These messages can get you in hot water in the boardroom as well as the courtroom. Not to mention the Twittersphere, if you're unlucky enough to have an embarrassing gaffe go viral. But putting aside the outrageous cases — Here are 10 essential email etiquette tips: