Having just written a résumé for a part-time actor and musician, and full-time bar owner I decided to write an article on pursuing opportunities in the exciting and bustling world of the hospitality industry. For sure, there is no shortage of high-end restaurants, clubs, and theaters in New York. With those things come a never ending flurry of visitors – from all over the world. If you are one that loves the nightlife, loves to boogie and is considered to be royalty of social networking by friends and family alike, then perhaps a career in hospitality is just the thing for you. You will use all of your networking and social skills, relationship building capabilities, organization and detail orientation, and extroverted nature in a professional role in hotel and restaurant management. Working in a management capacity in a hotel or restaurant requires the ability to manage multiple tasks simultaneously. You must exhibit exceptional customer service skills and the ability to motivate a staff. A big component of the position is leveraging social skills to engage customers and generate new business. Of course, you also must be able to demonstrate a strong understanding of how to increase sales and drive profits. In this position you will no doubt come into contact with a diverse and dynamic group of people from all walks of life. There is plenty of room for advancement. Be aware though that this is not a traditional 9-5 job, and will require weekend work and extended hours. Education:Johnson & Wales University, New England Culinary Institute, and Le Cordon Bleu Schools North America are just a few of the top-ranked schools with programs dedicated to careers in the hospitality arena. Academic training is very important; but experience is the best teacher in this field. In order to be well rounded and really develop an understanding of the expectations necessary for success, consider working in the industry early on to really give you a flavor of what it takes to prepare you for a management role within a restaurant or hotel. This practical business knowledge combined with classroom experiences will help round out your skills and reduce the learning curve once a full-time position is obtained. There is nothing like first hand experience to help you fully understand expectations. Practical Training: To build the experience, consider getting a position as server or bartender, which will give you a strong understanding of front of house operations and customer service. It will also be important to learn what goes on behind the scenes. For that, you might consider spending some time in the kitchen. You will definitely come to understand the meaning of timeliness, and when the time comes to manage a restaurant, you will have greatly improved knowledge of what needs to happen in the kitchen to ensure a smooth running operation. Working in a hotel? Try a front desk position to gain the full customer service experience. There is a lot of troubleshooting that takes place in the role, and you will certainly develop improved problem resolution skills. Salary Information: What can you expect to earn? There are a lot of variables when you consider that there are different disciplines within the industry overall. If you are young in the restaurant business with about two to four years of experience the average salary ranges from approximately $30,000 to $42,900; with four to six years of experience you can earn as much as $54,000; if you work in the hotel industry, after seven years the salary jumps to between $64,500 and $119,000. You can even earn well into the six figures – especially if you work for a higher end establishment and advance your knowledge of fine wine through a certificate or other programs. Naturally, where you live and the type of establishment you work for play a big role in determining salary. Resources:EHS Hospitality Group is a well-known large company that places candidates in restaurant and hotel management positions. Read about them on the web. You can also check out Global Hospitality Executive Recruiters or Gecko Hospitality. Debra Wheatman, president of Careers Done Write, is globally recognized as an expert in advanced career search techniques.Photo credit: Shutterstock
8 Ways You're Being SHUT OUT Of The Hiring Process
1-hour workshop to help job seekers figure out what's getting them tossed from the hiring process
September 28, 2022
Are you terrified of screwing up a job interview? Does the thought of writing a cover letter horrify you? Are you scared to network with others? What do you even say, anyway? If you're struggling to overcome your job search fears, this live event is for you.
We get it. Looking for work can be scary, especially if you’ve been at it for a long time and haven’t gotten any results.
Understanding which fears are getting in the way and how to overcome them will make all the difference. Sometimes you might not be aware of which obstacle is getting in the way of your goals. If you want to overcome these fears once and for all, we invite you to join us!
In this training, you’ll learn how to:
- Utilize strategies for coping with your job search fears
- Be confident in your job search—from writing your resume to networking
- Face your fears and move forward
Join our CEO, J.T. O'Donnell, and Director of Training Development & Coaching, Christina Burgio, for this live event on Wednesday, October 5th at 12 pm ET.
CAN'T ATTEND LIVE? That's okay. You'll have access to the recording and the workbook after the session!
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September 30, 2022
The business seems to be doing better, but you have reporting to show how well it's actually doing? You want to collect data and turn it into information. This allows the business to make decisions based on actionable reporting. How much business intelligence (BI) does your organization have?
COTS Applications For Actionable Reporting
Most COTS (commercial-off-the-shelf) applications will have standard/canned reports. These are the “common” reports used by customers. If you’re implementing a new system and there are many standard reports, start with 10 top reports so you don’t overwhelm the end users. If you’re not sure what these are, ask the vendor to recommend them (especially if you’re changing your process and following the vendor’s best practice). Then the end users can utilize other standard reports as they get more comfortable and familiar with the application.
For example, if you just purchased a new phone system for the call center, find the reports that detail measurements such as the number of calls, dropped calls, wait time, peak times, etc.
Identify and define key performance indicators (KPIs), which are measurable values to analyze for better decision making. KPIs may be related to a specific function, line of business, or group of individuals. You can take a group of KPIs and create a dashboard. For example, some KPIs related to the help desk are:
- Tickets by status (e.g., open, on hold, completed, canceled)
- Tickets assigned by technician
- Average resolution time
- Rate of first-time resolutions
- Customer satisfaction
Once you’re comfortably leveraging the standard reports, you may want to ask the vendor (or your team’s developer/programmer) to customize standard reports or create custom reports with additional specific information you’re looking for. This may involve combining data from multiple tables within the application.
Two typical ways to serve these reports: 1) “push” reports to the end users on a scheduled frequency such as via email daily; or 2) have the end user “pull” reports which gives them the ability to access the reports as needed.
But reporting isn’t limited to COTS applications. You can create remarkable reports using Excel such as PivotTables, Pivot Charts, or Slicers.
Other Tips & Tools For Actionable Reporting
Another phenomenal visualization tool that is part of Office 365 is Power BI. It’s part of the Microsoft family (similar to Excel) so it’s straightforward to use. You can create a dashboard visualizing year-over-year comparisons, market segmentations, drill downs, etc.
If you’re new to Power BI, you can download the free desktop version (which admittedly does have limitations). If you find that Power BI does meet your basic reporting needs and you want more, then you can upgrade to the Pro license.
If you have enormous amounts of data, you may want to consider creating a data lake (raw data) or data warehouse (structured data). You can pull in data from multiple disparate systems into one central repository. There are ETL (extract transform load) tools to load the data into the data warehouse. You can cube the data so that the end users can roll up, drill down, and slice the data, do “what if” scenarios, etc.
TIP: If you allow end users to create their own reports, it’s critical that they understand the various data fields. Are you able to give them some type of data dictionary, or are they able to certify the results? It would be disastrous if they selected the wrong date or revenue field which produced incorrect results and sent the report to the board of directors.
Other reporting considerations:
1. Have a separate reporting database so that you don’t affect the production database. You don’t want an end user to kick off a complex query inadvertently causing production response to come to a crawl or even freeze.
- If you do set up a reporting database you need to decide how frequently the data will be updated—real time, once in the evening, etc.
2. Data needs to be secured appropriately (security). Who should have access to specific data fields should be determined by the data owner. For example, only a small handful of people should be able to access salary/payroll information.
3. Data should be classified such as public, internal, confidential, or restricted. Access should be controlled as appropriate.
4. Create a customer portal (extranet) to empower your customers (also partners and vendors) so that they can pull their own reports and information.
There is a quote by Lois Horowitz: “Not having the information you need when you need it leaves you wanting. Not knowing where to look for that information leaves you powerless. In a society where information is king, none of us can afford that.”
For more information on actionable reporting, follow me on LinkedIn!
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September 30, 2022
The interview is one component of the job search process that most people love to hate. While it serves as a sign from the employer that you are being strongly considered for a position, it also can be a source of angst for candidates who fear they'll make mistakes that will cut them out of the running.
A great way to overcome the anxiety interviews produce is to begin feeling good about the process. Need help getting there? Here are five ways to build confidence for a job interview.
One great way to build your confidence going into the interview is by conducting plenty of research on the company and the position that you're going after. A common question interviewers ask is, "Do you know anything about our company?" Most times, candidates give vague answers, or—in a worst-case scenario—answer, "No."
If you're able to share the company's background information and showcase knowledge of its future goals for the position in question, you'll have an opportunity to impress the interviewer.
Review Common Interview Questions And Practice ThemBigstock
By understanding how to answer common interview questions, particularly behavioral interview questions, you'll build a lot of confidence going into the job interview.
Another great way to build confidence for a job interview is to practice before the big day. You can do this by answering questions in front of a mirror to read your own facial expressions and body language, or you could have a friend help you with a mock interview.
It's also great to find a professional outfit you feel comfortable wearing. Feeling good in your clothes and knowing you've fully prepared can work wonders for boosting your confidence before a job interview.
Make Sure You Have No Skeletons
An important step in preparing for your interview is being able to recall your own career history and discuss prospective goals with the company and in your professional life as a whole. But, as you look back over your career, be sure to research yourself online to ensure there are no skeletons on the internet that could be brought up in your interview.
Remember, companies conduct background checks often via search engines, so it's up to you to ensure your social media profiles are professional and/or private.
It's normal to feel some anxiety before a job interview, but you can take steps to minimize those nerves. We hope these tips help you build confidence for your next job interview and shine in the hiring process!
Need more help building confidence for a job interview?
We'd love it if you signed up for Work It Daily's Power Hour Event Subscription! Get your career questions answered in our next live event!
This article was originally published at an earlier date.
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