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Woman trains her colleagues at work
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I spent 15 years teaching English as a foreign language. I leveraged my teaching skills to get my first job in the contact center industry as a training and quality manager.

Our leaders were very talented but had no idea how to train people.

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Data analytics concept
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One of the pillars of an exemplary data management and governance program is data literacy. Organizations often assume that their executives or data users are not data literate and don't understand how to ensure data is of quality and how everyone has a role in creating and managing data. Internal branding about how data helps management make better decisions has been around for a decade. But to go from data to information and knowledge, data literacy is not enough for the clients of data analytics practitioners. Business data analytics users need accurate multi-disciplinary skills to ask themselves what the data tells us and where and how these insights can be applied.
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