By J.T. O'Donnell
Every office has one. The employee who is quick-witted and always seems to know when to throw in a snappy bit of sarcasm to make everyone chuckle about an obnoxious client or less-than-exciting new company policy. Their sharp sense of humor is often used in to lighten the mood and diffuse tense moments. And yet...
When does the sarcastic employee cross the line?
Do they realize the negative impact they can have while desperately trying to seek a laugh? More importantly, can their sarcasm eventually hurt their career?
True story...
Back in my early twenties, I worked for a start-up company that was full of fellow young professionals. We were all recent college grads looking to finally start to make some good money and had hitched our stars on the excitement of working for a cutting-edge company that gave us stock options and hopes of a big payout in the not-so-distant future.
In the beginning, our team was on fire. The company expanded quickly and the energy was intensely fun. But then, some things happened to tarnish the rosy of glow of start-up life. A round of layoffs, followed by a change in our commission structure had us all working more and making less. We were frustrated and angry. And looking back, our lack of workplace experience showed in that we didn't know how to react to what was happening. Many of us started commiserating after work over drinks, eyeball rolling became the norm throughout the day, and a somber, secretive-type communication style replaced our light-hearted banter of earlier days. Times were tough.
Then one day, a very sarcastic co-worker decided to take venting his frustrations to a whole new level. He started crafting top secret e-mail rants. He would wax on about various managers, poking fun at everything from their voice to their sense of fashion. Now that I think of it, his daily e-mails were almost like blog posts. Initially, people looked forward to getting them and you could hear a certain style of 'chuckle' that always told you who, across a sea of cubicles, was reading the latest one. His e-mails were like a guilty pleasure served up to ease the stress of working in a downtrodden corporate culture.
But then, as things got progressively worse on-the-job, so did the intensity of the employee's sarcasm. And, somewhere along the line, the e-mails went from funny to uncomfortable.
In an effort to retain the interest of his readership, the employee's sarcasm took an evil turn. He expanded upon who he wrote about, sometimes leaving people off the e-mail list just to make fun of them. No one was off limits to this employee. If someone looked at him the wrong way, the result could be a page-long demoralization. Furthermore, his obsession with producing these e-mails seemed to have a direct impact on his performance. Not only did he start failing at work, his work relationships started failing too. People became afraid of being associated with him, especially when they realized that getting caught reading one of these e-mails could get them in trouble. And then it happened, the ultimate betrayal...
The sarcastic employee was turned in by another employee who had found out he was being 'ragged on' in these e-mails repeatedly. The company IT guy researched and found out just how much work time had been spent on writing/distributing the e-mails and the employee was let go. Talk about tough to explain on job interviews:
Hiring Manager: "So, why did you leave your last job?"
Sarcastic Employee: "Well, I was trash talking everyone in the company in e-mails during work hours and got caught."
To make matters worse, it had been his first real job (i.e. professional setting), and now he had no reference. He couldn't get any of his former co-workers to agree to talk to potential employers for him either because we were all promptly instructed on the 'no reference giving' policy by the HR Manager right after his departure.
So, here's my question: Was he the only one to blame? Yes, he wrote the e-mails, but it was the initial reaction he got from all of us that fueled him to write more, which lead him down a path to destruction.
My takeaway from the experience was this: There's humor and there's sarcasm. We need the first in the workplace, but not necessarily the second. Being funny at work isn't a problem, as long as you're not sarcastic.
What are your thoughts? Do the sarcastic people in your company cross boundries at times? How do you respond to them? Is there room for sarcasm in the workplace? Does using sarcasm put your career at risk?
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As a trained actor and coach (prior to entering the business world), I’ve learned to not be timid while orating Shakespeare in the spotlight or when hitting those high notes in front of thousands of eyeballs.
Not surprisingly, the same tricks actors use can be applied to public speaking in a business context. Here are some tips from an actor-turned-business-professional on calming your nerves.
Tip #1: Put Yourself In The Audience’s Seats
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I always get incredibly nervous right before a singing audition. I’ve found what helps lessen my anxiety is to do as a fellow performer once suggested and put myself in the director’s chair. (The director is typically the person who decides if you are cast in the show).
The director WANTS you to do well! They want you to be the perfect person for the role—able to garner good reviews and box office sales. They want you to do so well that they could even tell everyone else to go home; they’ve found their star.
Plus, no director wants to sit through hours and hours of bad singing auditions…would you?
Likewise with public speaking.
When have you ever found yourself listening to a speaker and wished that they would be boring? Or wanted them to bomb so badly that you get nothing from their talk?
Rather, you probably hope the speaker is so dynamite that you actually forget to take notes because you are so transfixed and inspired by their message.
Know that the audience is on your side and let that encourage you. They want you to do well.
Tip #2: Give ‘Em The Old Razzle-Dazzle
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I love to tap dance. Sometimes (ok, quite often), my feet don’t move as quickly as they should and I mess up a step or two…or ten.
A choreographer once taught me that a major part of dancing, and where the audience usually focuses, is all in the face and arms. If you are smiling a 1,000-watt smile and making grand arm gestures, the audience isn’t likely to see that your feet messed up that paradiddle step. (Yes, that’s a real thing!)
Public speaking also follows this rule. The audience can’t tell that you are nervous and feel like you just might pass out.
Bluff it! Put on your smile and stand tall. Walk with purpose and speak with authority, even if you feel unsure of yourself. It can feel weird, but you have to trust me here.
When you act as if you are confident, the audience will assume you are confident. Your body will even convince your brain into believing that you are, in fact, confident!
What if you DO mess up? So what? Keep going! Don’t drop your poise and strong voice, as they are effectively drawing attention away from any insecurities that may come up, just like jazz hands can help cover for missing a step-shuffle-ball-change.
Tip #3: Enter The Clown
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Actors have learned that mistakes are bound to happen and sometimes you have to play the fool.
For instance, props or scenery may break or fall unexpectedly during a show. Actors are taught to pretend like it is supposed to happen, and work it into the scene. Or they may quickly remove the wayward item and simply continue on.
I’ve even witnessed actors stumble and fall onstage, then make a comment about what a klutz they are (in character, of course!) and continue on like it was scripted that way.
Let’s say during your speech you trip up on some words unexpectedly. Work it into the presentation as if you meant for it to happen. For example: “The biggest finanbial chamanges…a-hem, well those lesser-known things…as well as the biggest financial challenges we face are…”
Call yourself out and you get an on-the-spot joke to lighten the mood—and the audience loves you for it.
Or let’s say you knock over your glass of water while speaking. That’s the perfect time to make a crack about how uncoordinated you are and why you never made the basketball team. (*Rimshot please!*)
Tip #4: “Once Again From The Top, Ah-5-6-7-8!”
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Actors spend hours, days…weeks! memorizing their lines to be “word perfect” right down to the smallest pause. They get every tilt of the head, every gesture, and every single word into muscle memory.
When opening night comes, no matter how much their stomach is turning over like they’re on a cruise ship in a hurricane, they can effectively put themselves on autopilot and get through the show without a hitch.
Now, with this tip, I would NEVER recommend that you, as a public speaker, go to the extremes actors do.
Why? Memorizing isn’t necessary for public speaking. In fact, I strongly suggest you don’t memorize, as you risk coming off as “fake.”
Rehearsing on the other hand is a must!
Rehearse in front of a mirror…while shopping for groceries…in front of a friend. Video or audio record yourself and play it back.
If possible, practice in the actual space where you will be speaking (yes, even if it’s in your home office) to get a feel for it so that it doesn’t disorient you on the big day.
Your goal is to know your main points and examples while allowing yourself to improvise here and there with different words and phrases to keep it fresh.
If you try to memorize and you forget a sentence while speaking, it has the tendency to really trip you up unless you’re a seasoned pro. However, if you practice experimenting with different ways of saying things, you’re building your quick-thinking prowess and ability to handle the unexpected while in the spotlight.
Notes are, of course, perfectly acceptable, but you don’t want to stay buried in your notes resulting in never making eye contact with the audience (or webcam).
Another no-no is clearly reading from a script while on a video conference. Reading a script is one of the best ways to disengage the audience unless you are very good at making it sound conversational…a tough skill to master.
Instead, know your speech so well that glancing at the first few words on a notecard will propel you into that part of the speech, without having to constantly refer to your notes.
Epilogue
Remember that public speaking is one fear that, with a little practice and the right mindset, can be overcome. Who knows, you may start to crave the spotlight so much that I’ll see you at the next audition!
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