Ever wonder how certain people seem to attract career opportunities either through promotions or new job offers? If you look closer, you’ll see that many of these successful people are ones who do a good job of treating everyone with courtesy and respect, while genuinely trying to expedite quality responses whenever possible. And since most business owners see fellow employees as internal customers, how well you “play” with others and go that extra mile can have positive, long-term effects on your career. So ask yourself this question: "Are you working as hard to create a pleasant and collaborative team environment as you are trying to please customers?" Good customer service can enhance your career, so you have every reason to get better at those types of skills. “Do unto others as you would have others do unto you,” reads the famous Golden Rule. This is wise advice, not just for treating external company customers right, but also when working with company colleagues. Customer service matters inside the workplace as much as it does to the customer-facing side of the business. What you do, how you do it, and when you do it all affects how everyone else’s work flows within the company, and ultimately, how you are perceived as a team player and a strong employee. Stay vigilant about how you conduct yourself and treat others every single minute of every single day… you’ll be surprised that simply treating co-workers as internal customers can build people’s appreciation of what you are capable of and enhance your career reputation. Career customer service image from Bigstock
Recently, a list of companies that have the happiest employees was circulated online. The companies were commended on their ability to promote a healthy work environment and sustain work-life balance. Pfizer came out on top with Kaiser Permanente coming in second, followed by Texas Instruments. Looking at these lists, one wonders how these companies are able to promote such a positive productive environment for their employees.
Many would think this is due to compensation packages or other related perks. But then, is work only about earning money? Is it the most important aspect when employees join a new company? What about the other factors that play an important role in building a strong bond between the employee and the organization?
- A bond that stems from mutual appreciation and respect for the value system that both parties shape together
- A bond that is dependent on many diverse factors such as recognition, open communication, and teamwork
- A bond that strengthens over time when the employee performs well
The importance of core values is illustrated by a quote from famous author and inventor, Edward de Bono: "Effectiveness without values is a tool without a purpose."
This analogy really hits home. A purposeless tool is a worthless thing and so is a company without a campus—a culture that is formed on the basis of core principles.
Core values serve to constantly guide both the employee and the company in achieving their mutual goals, in a manner that is based on an ethical and ideological framework. Every business is different, and so are their core values. Having said that, there are some principles that are alike for all, even though they may be phrased differently.
Here are four such core values every organization should have:
1. Integrity And Ethics
Simply put, the two principles of integrity and ethics translate into doing the right thing, in an honest, fair, and responsible way. Building your entire business on the foundation of honesty and integrity goes a long way toward building a strong, trusting relationship with your employees, stakeholders, and customers.
Truthful conduct on everyone's part can create a strong, credible reputation for the company in the market, which is beneficial for everyone's interests.
Without dedicated employees, a company is nothing. Period.
Committed employees form the backbone of the entire corporation. They work together with the system in order to achieve growth and profitability.
A company has a responsibility toward its employees and, if one of its core principles is showing the utmost respect to its employees, it's likely management will have a low employee turnover rate.
Respecting all employees means respecting their individual human rights and privacy, and eliminating all kinds and forms of discrimination, whether based on religion, belief, race, ethnicity, nationality, gender, or physical disability. Moreover, ensuring a safe and healthy work environment for all employees is an important part of giving respect to them.
Many organizations across the globe adopt an attitude whereby the entire company interacts together like a close-knit family. Such an atmosphere helps boost the confidence of employees and makes them feel like an important, even indispensable, part of the organization. This inspires feelings of commitment and a drive to do even better.
3. Innovation (Not Imitation)
Companies that focus on being ahead of their competitors and introducing new ideas in the marketplace follow the principle of "innovation, not imitation." This is crucial if a company wants to be a trendsetter and introduce new products that consumers appreciate.
Employees in such companies are encouraged to be dynamic and come up with innovative ideas that can translate into successful products for the company. Constantly imitating others won't take the business far.
The thirst to constantly improve can be achieved if one is never satisfied. Organizations that have this principle as one of their core values try to provide a dynamic platform for their employees, where they can explore their creativity and skills and further enhance themselves.
While celebrating successes is an important thing, just sitting back and getting complacent over them is unacceptable for such companies. The reason why some companies habitually do well is because they know that employees are the most valuable resource.
Nothing compares to an employee who is dedicated and willing to go the extra mile. This requires a company to cultivate an environment that promotes respect and frowns upon politics. If you want to achieve this type of work environment at your company, these four core values are a great place to start.
Want to attract the best talent to your organization? Work It Daily can help!
Contact us about our employer branding services today.