Dept	Sample Responsibilities
IT	Obtains release notes for bug fixes, patches, and upgrades; explains features/functionality to the business Configures settings and security based on business decisions Recreates any issues reported and works with vendor on issues, bugs, custom code Creates and maintains testing documents (test plans and scripts) and performs unit, integration, and system testing Loads tested code into production environment – change management
Business	Departments “own” their respective modules (e.g. finance, human resources, operations), which includes the internal control system Decides which features/functionality to use Creates and maintains master data records Creates end-user documentation (workflows and procedures), and updates documentation when code is updated If you’re using the system out-of-the-box and following the vendor’s best practices, the vendor should be able to give you standard end-user documentation for the basic workflows, procedures, and training materials. Then the business just needs to customize the standard documentation, and then create any outstanding end-user documentation. Creates and maintains user acceptance testing (UAT) documents, and performs user acceptance testing Reports issues to IT
Training	Maintains training documents, videos, and cheat sheets per business, and updates documentation when code is updated Offers ongoing training classes (for new employees, refreshers) If there isn’t a separate training department, then this responsibility reverts to the business.

Resources & Links Mentioned In This Video

July 12, 2022: J.T. O’Donnell’s CAREER AMA (Ask Me Anything)

July 13, 2022: How To Navigate LinkedIn Effectively

July 15, 2022: Networking Masters

July 19, 2022: CAREER AMA (Ask Me Anything)

July 20, 2022: How To Get A Promotion (And A Raise)

July 22, 2022: Networking Masters

July 26, 2022: J.T. O’Donnell’s CAREER AMA (Ask Me Anything)

July 27, 2022: How To Make A Career Change When You've Been Laid Off

July 29, 2022: Networking Masters

ERP System Responsibilities For Each Department

Summary

What You Should Do If Your PTO Request Is Denied