I didn’t really have a job before Sophomore year of college. Sure, I tried bussing tables at a local restaurant once before, but… it wasn’t really for me (I lasted three whole days). Sending the wrong food to the wrong tables and cleaning up unfinished meals one too many times was a little discouraging, to say the least. Related:11 Smart Tips For Finding A Job After College But Sophomore year, I needed money. And I needed it badly. So, I applied to any job I could find, including the infamous call center that required students to call about a hundred alumni each night to ask for donations to the school. No one wanted the job, so it was easy to get an interview. And I got one - a phone interview, of course. Now, I’ll let you in on a little secret: I’ve never been good on the phone. In fact, when I was little, I used to have my brothers and sister call our friends so I wouldn’t have to talk to their parents if they happened to answer the phone (ugh, sooo awkward). Anyway, when I was called, I was in the middle of driving around town with a friend - unprepared and off guard. Needless to say, I was pretty awkward during the phone interview and didn’t get the job. I won’t lie, I was slightly relieved, but I still needed a job. Then, on my birthday, I got a call from the call center. They needed to hire a bunch of students fast (a lot of people had recently quit), and they wanted me to come in to fill out paperwork. Of course, I ran across campus to learn more. After a very informal interview with the boss, I got the job. I was thrilled - Woo! I’m going to make money AND get some work experience, I told myself. But deep down, I knew I’d want to quit after my first night working there. And I was right. It wasn’t an easy job. Calling up complete strangers and begging them for money they didn’t have was HARD. It was awkward. It just felt wrong. I talked to so many different kinds of people - some of them were wonderful to talk with, others were not. I talked to rich people, poor people, interesting people, boring people, successful people, unsuccessful people, people who loved my school, and people who wished they’d never gone to my school. I had mothers and grandmothers try to set me up with their sons and grandsons, I received ALL KINDS of advice, and I talked with some fairly prestigious alumni. I had to talk with sick people, or family members of passed away alumni, and people who didn’t have a problem yelling through the phone at innocent callers who were just doing their jobs. Those were the hardest calls. It wasn’t uncommon for callers to step out for 15 minutes to collect themselves, cry a little, or get some air. It was a difficult job, and our boss knew that. I loved my boss. He was one of the sweetest old men I’d ever met. He was always understanding and trying to make everyone’s job a little easier. He tried his best to make things fun for the callers, and to help us out in any way he could. He respected us. Despite everyone hating the job, we all loved him. And he loved his job. Despite wanting to quit after every almost every shift, I stayed at that job for two years. I knew it would give me the experience I needed to start my career (and the money I needed to go drinking on Friday nights). But I also stayed because I eventually got good at the job and I felt like I’d let my boss down if I quit. Then, during my second semester of junior year, my boss left. Our boss was the only reason many of us decided to stay there for so long. The guy who replaced him didn’t care about us, the alumni, or the school. He just sat around and gave orders to everyone as if we were mindless robots. Then, one day, our new boss came up to me and asked if I wanted to be a manager for the call center. Every caller dreamed of being a manager. You didn’t have to make calls, you just had to monitor the callers, come up with fun games for breaks, and create incentives. Plus, you got paid more. I had enough experience and had been working toward that job since Day One. He basically gave me the job - no applications, no competition, no nothing, yet I just couldn’t bring myself to accept it. Of all of the terrible, uncomfortable calls I had to deal with throughout those two years, I’d rather be doing that than taking orders from someone who had absolutely zero respect for me or the rest of the callers. Not only that, it was time for me to take the next step in my career development path - to find a writing internship. And so, I declined the offer and, along with many others, finally quit working at the call center. I’m extremely glad I decided to stay at the call center for so long. I met some amazing people, developed skills I wouldn’t have learned in class, and learned how to work with people. I used the skills I had developed to land all of my internships, including my final internship that turned into a full-time gig.
Besides payroll, one of your organization’s largest spends is probably on technology. You spent thousands of dollars to implement your new ERP system. Years later you’re still using the same version with manual compliance-related workarounds. The ERP system needs to be kept current. What do you do?
As the business continued to grow, you struggled to make the ERP system work for you. There was no written documentation for the end-users, and you created manual workarounds. Training was done verbally so end-users weren’t trained consistently, and they ended up having a lot of dirty data. In the end, the business was expending extraordinary time and effort muscling to use the ERP system, and only getting a small fraction of value.
How did this situation happen? Individuals thought the small IT group should be responsible for all technology including the ERP system. So, the business wasn’t involved as much as it should have been.
ERP stands for enterprise resource planning—the entire enterprise should be involved including finance, information security, internal audit, regulatory compliance, and legal.
ERP System Responsibilities For Each Department
Although the ERP is a system (with a significant investment), the sole responsibility cannot be put on IT. Instead, the business needs to take the lead and own the system. The ERP consists of multiple modules and those “owner” departments have a vested interest to keep the system current and to maximize using the features and functionality.
IT is responsible for understanding how the system is intended to be used.
The business is responsible for deciding what to use.
One way to break out the responsibilities is as follows:
Departments “own” their respective modules (e.g. finance, human resources, operations), which includes the internal control system
If there isn’t a separate training department, then this responsibility reverts to the business.
In the end, the business has the most to gain (or lose) by utilizing the ERP to align with the business needs and growth. Similar to the idiom it takes a village, the entire enterprise should be involved to keep the ERP and other major systems current and maximize their use.
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Did your PTO request get denied? Due to restructurings, layoffs, and crunches, companies are now buckling down on employees and their PTO. Here's my concern...
Quitting isn't going to help your situation.
If you quit because your PTO request was denied, that will, in fact, hurt your chances of getting hired. And if the economy tanks, there will be fewer jobs, and then it's going to be a lot harder to get a reference or explain why you quit.
What You Should Do If Your PTO Request Is Denied
@j.t.odonnell when your PTO request gets denied... @workitdaily @j.t.odonnell #joblife#worklife#pto#careeradvice#careerhacks#careertiktok#edutok#learnontiktok♬ original sound - J.T. O'Donnell
When your PTO request is denied, you want to ask why.
- Why is this happening?
- What can I do to make this timeslot work?
- What would I have to do before or after?
- How can I get to the point where this could be approved?
Maybe your employer can't approve the entire time off that you're requesting, but they could approve part of it. Or maybe your boss is just worried about some coverage, but you could assist in getting that coverage. The goal is to try to work with them on that.
But if you don't get your requested PTO, I'd be really careful about taking that time off anyways or quitting, because it could hurt you and your career.
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