An employee who is motivated to achieve his or her greatest potential and willing to contribute to the greater good of the company is a valuable asset to have on any team. This is the opposite of someone who is just working for a paycheck and could care less whether the company succeeds or fails. Employers, managers and CEOs should take a more proactive stance at motivating their staff to put in 110 percent. This is especially true of businesses in the telesales industry where members have to be quick-thinking, adaptable and be able to connect with the target demographic of whom the company's product or service is directed at. Improving your employees in a few different areas can help improve the bottom line at your company (and the attitude too).
Motivate Your Employees To Think Outside The BoxBusinesses should encourage their employees to improve themselves beyond the training they receive from the company. Even the top employees can find an area where they can use some improvement. Managers can recommend some reading or additional training material in the field of self-help or customer communication. There is some great content written by successful entrepreneurs that your staff can model their success after or at the very least get some inspiration from. Similarly, there are also blogs and videos on YouTube where you can access free content and information.
Popular Self-Improvement BooksOften it is not so much the lack of skill as it is the lack of confidence that prevents someone from fulfilling his or her potential. The following self-help books provide some valuable insight on how to overcome self-defeating mental blocks.
- Awaken the Giant Within – Tony Robbins is one of the best known figures in the self-help industry. He guides his readers through techniques like goal setting and NLP for achieving unlimited success.
- Get Out of Your Own Way – Mark Goulston, M.D., is a corporate coach and consultant who has worked with numerous business executives and line workers to help them realize their true latent potential and abilities. In this book, he provides practical lessons on how to overcome self-limiting behavior, such as fear, hesitation, inaction and procrastination.
- The 7 Habits of Highly Effective People – In this bestseller, Stephen R. Covey covers the seven habits and holistic principles on how to achieve a balanced life both in the personal and professional setting.
Popular Telesales BooksThere is only one end-goal in telesales and that is to increase conversions. There are some mega successful telesales representatives who have become authors and impart the secret of their success to those who are trying to follow in the same footsteps.
- Telesales Tips From the Trenches – This book is authored by Joe Catal, a seasoned telesales agent who averaged over a 100 calls per day since beginning his career in 1985. He shares the knowledge that he has learned over the years that are the result of countless trials and errors.
- Smart Calling – In this book, author Art Sobczak explains why cold calling often fails to yield desirable conversions and explains the keys to proper communication when engaging with a customer.
- Telesales Coaching – This book is written by Jim Domanski, the president of Teleconcepts Consulting, an agency that helps B2B companies utilize the phone to more effectively communicate with customers in a way that generates results.
- Cold Calling: The Complete Idiot's Guide – The Idiot's Guide series is known for taking complex subjects and explaining them in a way that makes sense to the layman. This guide is appropriate for both beginner and veteran telesales agents who want to improve their trade and learn the skills pivotal to customer engagement.