LinkedIn is a great way to network with other business professionals. But it does have some easily corrected problems. Of course, LinkedIn is not the king (or queen) of customer service or listening to customer requests. So they probably won’t do any of this. But they should. 1. Get a decent customer service department. I am a paid subscriber. But it can still take days and often at least a couple of reports of the same problem to even get a response. Even then, LinkedIn rarely fixes the problem. This is unacceptable for even the free service, much less the paid service. 2. Let people invite others they don’t know. If I’m at a regular networking event, I can go up to anyone and introduce myself. They have the freedom to respond or not respond with information. But LinkedIn operates on an absurd principle that you either have to know someone or be introduced to them to invite them. Why? 3. Install a simple text editor. Right now the only emphasis one can give in a comment or discussion is TO CAP IT. This is very old fashioned and not very much fun. Almost everyone now has a simple text editor. LinkedIn should, too. 4. Stop letting group members move discussions to jobs or promotions. This should be the duty of group owners and managers only. At this time, competitors can move any discussions to never-never land, namely, jobs or promotions. There is a notification, but getting a post moved back to discussions is a real pain, especially since most group owners don’t do a very good job of responding to requests. In this cut-throat business environment, why give my competitors the right to silence me (or me the right to silence them)? 5. Require a photo to be on LinkedIn. This would cut down on spammers and frauds on LinkedIn. LinkedIn should also enforce their terms of service regarding photos, namely, no logos or icons. I like to have a picture of the person with whom I’m connecting. 6. Make it easier to respond to members who write you through LinkedIn. Right now it is a real pain. Let someone who receives a LinkedIn message respond by simply hitting “respond” on their e-mail program, rather than having to sign into LinkedIn and use LinkedIn’s inadequate response mechanism. Hint: When you send a message via LinkedIn, always include your real e-mail address. If you are going to ping me, I should be trustworthy enough to be able to write you back directly. 7. Make it easier to contact LinkedIn. Not only is LinkedIn’s customer service worse than that of airlines (that’s pretty bad), but it is incredibly difficult to place a trouble ticket. This should be a “one click.” Instead, customers have to jump through hoops to send an e-mail. For those of us who are paying customers a phone number where we can actually talk to a real person would be a nice touch — so long as that real person has the information, the authority and the willingness to actually solve the problem — something LinkedIn is really abysmal at. 8. Give us something for our money. I haven’t decided whether my money that is going to LinkedIn each month is being well spent or not. I still get the same lousy customer service. I can do a bit of enhanced searching. But not much else. If we’re going to pay, let us get our money’s worth! 9. Stop making me sign in so much! I should be able to sign-in and stay signed in. As it is, every so often I have to re-enter my password. I understand this is for my “security,” but I should be able to sign-in and stay signed in on the same computer. LinkedIn is a great tool for business. But they aren’t very responsive to the needs and desires of their customers. This is the primary attitude at LinkedIn I’d love to see changed immediately. For more business advice, join my LinkedIn Groups, “Getting Employed,” and “Spirituality in Business.” Thanks! John Heckers has over 30 years of successfully helping people with their careers. He has consulted to executives from Fortune 500 companies, five-person companies, and everything in-between. Photo credit: Shutterstock
December 13, 2011
As an executive, your resume is probably filled with lots of accomplishments and career experience. You might feel like you're qualified for the positions you are applying for, and maybe even believe you're the best possible candidate for them. But, is your resume really sending that message?
Executives have to be aware of how they present themselves in their career, and the hiring process is no exception. They have to think about their executive presence—and how their executive presence translates to their resume—if they want to attract and gain access to career opportunities.
Here's the #1 mistake executives make on their resume, and how to fix it.
#1 Mistake Executives Make? Looking Narcissistic and Desperate.
The number one mistake executives make on their resume is looking narcissistic and desperate. The reason? They're using outdated resume templates.
When you have an overdone resume with script fonts, tons of self-important paragraphs about how awesome you are written in the third person, and italicized, bold, and underlined areas, it's just too much. It screams old school. It screams full of yourself. It looks like you're trying too hard and it sends the wrong message. Not to mention the applicant tracking systems (ATS) can't effectively read those things, so you'll probably get screened out of the hiring process before a human being even looks at your resume.
As an executive, you have to think about that first impression: how you're formatting your resume and what you're choosing to put on it. Also, think about the translation in terms of the three components of executive presence: gravitas (depth of knowledge), communication (delivery of knowledge), and appearance (style of delivery). How you're choosing to present these things matters deeply because so much will get lost in translation on your resume if you don't do it correctly.
So, how do you create an executive resume that impresses employers without looking narcissistic and desperate?
Focus On Intellectual Humility & Emotional Intelligence
Executives should focus on intellectual humility and emotional intelligence when creating their resume to avoid looking narcissistic and desperate.
How do you write and format a resume that shows intellectual humility and emotional intelligence? Well, first take out all of the subjective text and superlatives and only include facts. Recruiters and hiring managers just want to know the numbers. What were the results? Quantify your work experience and accomplishments. You don't need to hype it up, which leads us to what they call empty space or white space.
You should see a shockingly large amount of white space on your executive resume. It's going to feel weird, but it's intentional. Simplification helps the reader focus their eyes on the most important stuff. This means you should also simplify your formatting.
On your executive resume, use an 11 pt., clean-line font like Arial or Calibri, not a script font like Times New Roman. Also, make sure you have one-inch margins to further ensure that white space effect, and no bold, italics, or underlining except in very specific places because what happens when something is bold, for example, is that the eye goes there. Knowing how to bold something strategically on your resume is key because studies show recruiters and headhunters spend an average of six seconds skimming your resume. If they do not see in those first six seconds the most important things they were told to assess you on, they won't take a deeper look.
The point of the executive resume is to force the recruiter to contact you, to force the people who are interested in your brand to contact you. Too much content, and it's easier for them to dismiss you. This is what we mean about intellectual humility and emotional intelligence—to know not to oversell yourself. You don't want to oversell yourself. So, if a recruiter tells you they needed more information and that forced them to call you, you know your resume has been written and formatted correctly, and you didn't come across as narcissistic or desperate. You came across as an executive with intellectual humility and emotional intelligence who effectively translated their executive presence on their resume.
Want To Learn How To Build Your Executive Presence?
If you're an executive looking to advance in your career, you need to make your executive presence a priority. This includes your online executive presence. Failing to consistently contribute online in a meaningful way will put you on the fast track to being irrelevant and forgotten.
Join J.T. O'Donnell, LinkedIn Influencer and founder and CEO of Work It Daily, for this 3-hour live class designed to help you overcome these hurdles and stand out in the new normal of 2021 and beyond.
During this class, you will learn how to:
- Assess your executive presence to determine what you should convey online
- Make your resume, LinkedIn profile, and other professional branding tools say more by intentionally sharing less
- Create a "content tree" to ensure you always have plenty to share online
- Select the right types of content to share to maximize your ROI
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Every time I start a project, I get this tiny moment of panic. It doesn't last long, but even now, after years in this business, I still notice that it happens.
It has a long and technical name, but in portfolio school, we just called it "fear of the blank page." It's that anxiety-inducing few moments right before getting started on something. I may have had 253 ideas buzzing around my head after a client meeting, and I am excited to get started on the project, but inevitably, and just for a short moment, this blank page panic happens when I sit down to get started.
What Makes A Blank Page So Scary?
In the blankness, the page carries endless possibilities, which is great, right? On the flip side of that, one finds internal resistance and a fear of failure. Your mind will tell you, "Hey, it could be great…but then again, it could also be total disaster." As humans, we are built to avoid the thing that causes fear. This aversion to fear is what has kept us alive for thousands of years.
For as long as I can remember, I have had a love-hate relationship with fear. For me, recognizing that fear was the only thing keeping me from doing a thing, and then deciding to do it anyway, has pushed me. Pushed me way, way, WAY out of my comfort zone at times. And it turns out that is a great thing. All of the achievements I am really proud of in my life were things that would not have happened if I had given in to my fears.
Why then do I still get that tinge of fear, even after all of these years for something as simple as getting started on a project? My thought on that is simple. It means I still care. I still want the outcome to be amazing. I still want to go past what I know and explore a new place, which is still scary, but worth it.
Taming That Tinge Of Fear
Like most things, you get better at it with practice. Fear works the same way. If you keep leaning into it, it may still be there, but the time it takes to push past it dwindles. Say you are skydiving. The first time you jump, it probably took a whole lot longer to be ready to jump out of a plane than it did the 100th time. It is still the same element of danger, and same fear, but you have practiced taming it.
Now, about putting it into actual practice. It's very simple, stupid simple actually. I start with a brain dump of all the ideas in my head after a client meeting or about the project in general. It is an easy way to just get something on paper. It doesn't have to be perfect or even logical. It's just for you. The act of getting started IS the practice.
The rest of the work will fall into place once you get pen to paper. Some ideas you work on growing, others you let go. With practice, leaning into your fears gets easier to do, as does tackling the blank page.
If you have strategies you use for getting started or pushing past your internal resistance, I would love to hear them!
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